Frequently asked questions

Product Information

Yes, all our products are vegan and gluten-free.

Many of our products are made with organic, wild harvested ingredients. We take extreme care sourcing our ingredients: both where they’re from and how they’ve been harvested. 

No, never. Palermo is founded on the principle that nature has provided us with everything we need to thrive. Therefore, our products are formulated with completely natural, quality ingredients. 

Each product is made by our in-house production team with attention and style in Brooklyn, New York.


Shelf life varies for each product and is specified on our product pages. If you have a specific question about a particular product please reach out for more information.

Good question! Incorporating oils into your skincare routine most likely will not make your skin more oily; in fact, it may help balance skin that is prone to oil overproduction. 


We offer free shipping within the U.S. on orders over $75

Currently we only ship within the U.S., but we hope to ship internationally in the near future. 

We process orders within 3 business days of receipt.  

- Economy Shipping: 4 - 8 business days

- Express Shipping: 1 - 2 business days

We ship from our fulfillment center in New Haven, CT.



As a clearly biased party, we love everything. That said, we would be more than happy to help you choose products that will work best for you.  Email us at with any questions and we will get back to you right away.

Absolutely! Email us at and tell us a little bit about your skin type and what skin care products you're using currently and we can help you out.

A number of our products were formulated with these specific concerns in mind: the Coconut milk + Oatmeal Soap, Soothing Milk Bath, Vitamin C Facial Mask, Hydrating Facial Toner, Regenerative Facial Serum, and the Hydrating Body Oil. We understand everyone's skin is different so please don't hesitate to reach out to us! We want to help you find the right product to soothe your skin.

We have recommended our products to many a mama to be, but we are by no means experts on prenatal care. Check with your doctor before using any Palermo products during pregnancy.


The cosmetics industry is largely unregulated in the United States, so we believe it is imperative that customers have access to the safest, most effective skincare options. We take great care to ensure that each of our products are just that: safe and effective. 

At Palermo, we believe that the full value of our products is represented in our price. We don't often run sales or discounts. We do, however, love to reward our loyal customers by offering the occasional promotion on our social platforms and by invitation in our newsletter.

Follow us @palermobody and subscribe to our newsletter to be the first to find out.