FREQUENTLY ASKED QUESTIONS

Shipping Information

How much do domestic customers have to spend to get free shipping?

We offer free domestic shipping to the US on orders over $50 USD.

Do you ship Internationally?

We do ship internationally, please contact us before you purchase. We are not responsible for additional duties.

How long will it take to receive my shipment?

We process orders 1-3 business days of being received.  

Where do you ship from?

We ship from Brooklyn NY and transit time varies based on location.

What are your shipping methods?

USPS and UPS

Do you offer rush shipping?

Yes please contact us for expedited shipping.

Product Information

Do you run sales?

At Palermo, we believe that the full value of our products is represented in our price. We don't often run sales or discounts. We do however love to reward our loyal customers by offering the occasional promotion by invitation on our social platforms and in our newsletter.

Follow us @palermobody and join our Clean Community newsletter to be the first to find out.

Are your products vegan & gluten-free?

Yes, all our products are vegan and gluten-free.

Does Palermo use synthetic ingredients?

No, never. Palermo is founded on the principle that nature has provided us with everything we need to thrive. Therefore, our products are formulated with quality ingredients. 

Where are Palermo products made?

Each product is made and packaged with attention and style in Brooklyn, New York.

Do you have products that are gentle for skin affected by Rosacea or Eczema?

These products were formulated with these specific concerns in mind. We do realize everyone's skin is different please don't hesitate to reach out so we can find the right product to soothe your skin.Coconut milk oatmeal soak, soothing milk bath, vitamin c facial mask, toner serum, hydrating body oil.  

Are your products organic?

Many of our products are made with organic, wild harvested ingredients. We take extreme care sourcing where our ingredients come from. When not certified organic we still take care to source our ingredients from trusted suppliers that have organic practices. 

Are Palermo products tested on animals?

Never.

What is the shelf life of Palermo Products?

Shelf life varies for each product and is specified on our product pages. If you have a specific question about a particular product please reach out for more information.

What are some of your best sellers?

As a non-impartial party, we love everything. However, we would be more than happy to help you choose products that will work best for you.  Email us at info@palermobody.com with any questions and we will get back to you right away.

Can you recommend products to me based on my skin type?

Absolutely! Email us at info@palermobody.com and tell us a little bit about your skin type and what skin care products you're using currently and we can help you out.

Skincare Information

Why should I use healthy skincare products?

The cosmetics industry is largely unregulated in the United States, so it is imperative that we provide the healthiest and safest options in skincare to our customers. We take great care with each of our product to ensure the ingredients are safe and each product is effective.

Will oils make my skin more oily?

Good question! Incorporating oils into your skincare routine most likely will not make your skin more oily; in fact, it may help skin that is overproducing oil get more in check. 

Join The Clean Community newsletter and visit our blog, The Supercritical to stay up to date and discover more information about the benefits of natural skincare practices, Purely Palermo.